CRM for your Support Team!

MCC works with clients to bring their existing support operations into Salesforce.com. Using our experience, we help you take offline paper-based systems and build out a custom online support application from the ground up. We work in simple stages, never overwhelming your existing team or process.

With MCC assistance, you will have an online support system that delivers a competitive advantage to your sales team and improves lines of communication to your existing client base.

Here are some of the systems we use to help clients today:

Case Management: 

When deploying salesforce.com as your support platform, client tickets are managed as Cases. MCC enables quicker Case understanding for your team and works with clients to integrate existing support process into salesforce.com to shorten the learning curve for your support team.

Reports and Dashboards:

Using data capture by your support team, MCC helps design metrics that better visualize your clients' support experience. MCC believes in helping clients build systems that help them "report forward." Reports and Dashboards allow your support data to come alive and guide your team to better overall performance.

Web-to-Case:

Integration of your support system to a website is a simple way to add value to your support system. Using Web-to-Case, MCC can bring client case management online; thus, providing your customers an additional channel of communication.

Web-to-Email:

This service can streamline the steps it takes to bring customer support request online. Web-to-Email can be deployed in just one day to capture client request and route cases to the proper support department.

Custom Applications:

All businesses have their own unique approach. Sometimes you may have support ideas that will not fit within the standard salesforce.com configuration. MCC can help design and implement your ideas to work in concert with the existing salesforce.com platform.